This policy applies to all subscriptions and purchases made on Gen AI Pro (genaipro.co and app.genaipro.co), a product of Hexions LLC, 312 W 2nd St, STE 5480, Casper, WY 82601, United States. It forms part of our Terms of Service.
1. How Billing Works
Gen AI Pro is a subscription service. Paid plans renew automatically at the end of each billing cycle (monthly or annual), and the payment method on file is charged the plan price shown at checkout, until you cancel. All payments are processed securely by Stripe; we never store your card details.
2. Cancelling Your Subscription
- You can cancel at any time from your account dashboard, or by emailing info@genaipro.co.
- Cancellation takes effect at the end of your current billing cycle. You keep full access to your plan until then.
- After cancellation takes effect, no further charges are made.
3. Refunds
First-time subscribers: If you are not satisfied, contact us within 7 days of your first payment and we will issue a full refund of that payment, provided your usage in that period reflects reasonable trial-level usage rather than substantial consumption of generation credits.
Renewal charges: Renewals are not automatically refundable, since access and credits are provisioned at the start of each cycle. However, if you were charged a renewal you did not intend — for example, you meant to cancel before the cycle started — contact us within 7 days of the charge; if there is little or no usage in the new cycle, we will refund that renewal.
Annual plans: If you cancel an annual plan mid-term, access continues to the end of the paid year; unused months are not refunded, except in the unintended-renewal case above, where the same 7-day window applies.
Duplicate or erroneous charges are always refunded in full — contact us and we will correct them promptly.
4. Credits and Usage
Generation credits included with a plan carry no cash value, are consumed as you use the service, and expire as described on the pricing page. Consumed credits are non-refundable except where required by law.
5. Service Issues
If a technical fault on our side prevented you from using the service for a significant period, contact us at info@genaipro.co within 14 days. Where we confirm the issue, we will offer a credit extension, partial refund, or other fair remedy.
6. Chargebacks
Please contact us before opening a dispute with your card issuer — we respond to all billing inquiries within 2 business days and resolve legitimate issues quickly. Charges on your card statement appear as GENAIPRO.CO. If you don't recognize a charge, email us and we will identify it for you.
7. How Refunds Are Issued
Approved refunds are returned to the original payment method via Stripe within 5–10 business days.
8. Contact
Hexions LLC (operator of Gen AI Pro)
312 W 2nd St, STE 5480, Casper, WY 82601, United States
Email: info@genaipro.co
Phone: +1 (307) 225-5452